Coverage: Our Emergency & Exit lights manufactured and sold by Fire Factory Australia come with a warranty that covers defects in materials and workmanship for a specified period of 3 to 5 years from the date of purchase, excluding the battery.
Portable Fire Extinguisher sold by Fire Factory Australia come with a warranty that covers defects in materials for 5 years from date of purchase. Please note every portable fire extinguisher is due for pressure test every 5 years if unused or not damaged. They are considered under warranty only if serviced every six months as per AS1851 maintenance standard.
Duration: The duration of the warranty for each product is stated in the product description and can vary between 3 to 5 years.
Claims: To make a warranty claim, please contact us at Fire Factory Australia and provide the following information:
Proof of purchase, such as an order number or receipt
A detailed description of the defect
If possible, a photo or video of the defect
Remedies: If the claim is approved, we will either repair or replace the product at no cost to you, or offer a full refund, at our discretion.
Limitations: This warranty does not cover:
Normal wear and tear
Misuse, abuse, or improper handling of the product
Unauthorized modifications or repairs
Damage caused by external factors, such as accidents, fires, floods, etc.
The battery of the emergency light
Discharge due to usage of extinguisher in case of fire.
Disputes: In the event of a dispute, this warranty policy will be governed by the laws of the State of NSW and any applicable federal laws.
Contact: For any warranty related questions, please contact us at sales@firefactory.net.au
This warranty policy is subject to change without notice
